No DSL/Internet Connection

[Madatronic]

Hi,

I have had no internet connection since yesterday afternoon. I have checked my physical connections and reseated them and factory reset the router which did not fix the issue. When I check the DSL status on the router it is either blinking or turned off. I have logged into the router and the DSL status keeps changing from initializing to disconnected.

I have run a connection status test through the app which says there is no modem detected and there is no Data but the Voice Service is active. I lodged the fault through the app yesterday but still have not heard anything back.

Any help would be greatly appreciated as I need to keep up to date with my online course.

[Madatronic]

Forgot to mention I am on FTTN.

[lasahib594]

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@Madatronic wrote:

Hi,

I have had no internet connection since yesterday afternoon. I have checked my physical connections and reseated them and factory reset the router which did not fix the issue. When I check the DSL status on the router it is either blinking or turned off. I have logged into the router and the DSL status keeps changing from initializing to disconnected.

I have run a connection status test through the app which says there is no modem detected and there is no Data but the Voice Service is active. I lodged the fault through the app yesterday but still have not heard anything back.

Any help would be greatly appreciated as I need to keep up to date with my online course.

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Hello @Madatronic,

I'm sorry to hear about your internet issues. Here are a few steps you can try:

1. Check the DSL cable: Ensure it's securely connected to both the modem and the wall jack.

2. Remove any splitters: If you have a phone splitter, try removing it as it can cause interference.

3. Try a different phone jack: Sometimes, the issue might be with the specific wall jack.

4. Contact your ISP: Since you've already lodged a fault, follow up with them for an update.

I hope this helps! Let me know if you need further assistance. 

Best Regards,
Lasahib Henry

[Jacob_Bowz]

We're keen to lend a hand, @Madatronic! Send us through a private message and we'll check out your connection from our end.