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No Internet since about 5Pm, is it due to heavy rain?

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Level 1b

My NBN connection stopped working since about 5PM, is it due to heavy rain in Sydney today?

The NBN device seems to be in a loop of restarting and trying to connect.

Thanks

 

6 REPLIES 6
Moderator

 

Hi @mmbubbly 

 

There's an NBN outage affecting your connection. This was raised by NBNCo at 3:22PM AEST and affecting 108 customers in Naremburn area. Currently, NBNCo hasn't provided an Estimated Time of Restoration (ETR), nor was there any specific details yet as to what caused the disruption.

 

Nonetheles, I have escalated this issue for monitoring. You will be notified once the issue has been resolved.

 

Regards,

 

Level 1b

Thanks Will!

Moderator

No worries, @mmbubbly.

Level 1b

Do NBN guys have an ETA yet for Naremburn?

Thanks

Moderator

Hi @mmbubbly, there's no estimated time of restoration yet, but NBN Co. has engaged field services and they are currently on-site.

 

We are monitoring this and will revert to you once a new update is received. Thank you.

Moderator

Hi @mmbubbly, the issue has been resolved on 06/06/2019 22:07 and your service should be working now.

 

Should you need any assistance, feel free to message us. Thank you.