No NBN Connection

[bbintel]

Hi,

My account number is 5907025

I moved home on 2 April 2020. Please can you let me know when I am going to get the NBN connection, which is still not working.

I am having to use my Personal mobile hotspot which is costing me a lot of money. I work from home and internet connection is vital for my business.

Thanks,

Richard Barrett

0435 877 802

[BryanR]

Hi@bbintel ,

Can you confirm the NBN HFC (Black Arris)box has power and connected to the wall Coax fitting thanks

Will call you in a couple of minutes.

Regards

Bryan

,

[BryanR]

Hi Richard,

As discussed the previous tenants look like they have taken the HFC (black box) with them.

If you are unsuccessful talking with the RAgency to get it back , just reach out again.

Regards

Bryan

[BryanR]

Hi Richard,

Have Escalated to provisioning Faults as no NBN HFC Arris box onsite.

Regards

Bryan