No NBN Connection

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Level 1a

Hi,

 

My account number is 5907025

 

I moved home on 2 April 2020. Please can you let me know when I am going to get the NBN connection, which is still not working.

 

I am having to use my Personal mobile hotspot which is costing me a lot of money. I work from home and internet connection is vital for my business.

 

Thanks,

 

Richard Barrett

0435 877 802

3 REPLIES 3
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Moderator

Hi@bbintel ,

 

Can you confirm the NBN HFC (Black Arris)box has power and connected to the wall Coax fitting thanks

Will call you in a couple of minutes.

 

Regards

Bryan

Level 1a

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Moderator

Hi Richard,

 

As discussed the previous tenants look like they have taken the HFC (black box) with them.

If you are unsuccessful talking with the RAgency to get it back , just reach out again.

 

Regards

 

Bryan

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Moderator

Hi Richard,

 

Have Escalated to provisioning Faults as no NBN HFC Arris box onsite.

 

Regards

 

Bryan