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No NBN Internet connection

Level 2

My internet stopped working 4 days ago.  I’ve checked for outages and there are none, have reset the modem and still nothing and account payment is up to date.  Power light is on and WLAN light flashing.  Have been waiting on phone for assistance for half an hour.  


Hi @jacquisydes70,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


Feel free to search community for help or contact us and we'd be glad to assist you.