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No NBN connection

Han2019
Level 2
Level 2
‎16-08-2019 08:29 PM
Hi TPG, NBN is down since last night. I tried to call the hotline whole day and still no update. The website shows there is no issue report. Apparently it is incorrect. No sure who i can talk to fix the issue.
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Will
Moderator Moderator
Moderator
‎17-08-2019 05:33 PM

Hi @Han2019 

 

Welcome to the Community!

 

Using your community details, I was able to pull up your account and check the details. Your service was affected by an NBN outage. It was raised by NBNCo at 2:14PM AEST yesterday (Aug 16) and was declared resolved today at 8:30AM AEST. NBNCo technicians had to replace a faulty module to restore the services affected by the said outage.

 

I can see that your modem has been connected for more than 9 hours already. If you're still having difficulty going online, feel free to leave a comment.

 

Regards,

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