No NBN internet connection still

[JenB1978]

It’s been 3 days still no internet connection. Engadine area.

[Riezl]

Hi @JenB1978, we are sorry to know that your service has been interrupted for more than 3 days and we apologise for the inconvenience this is causing you.

We have escalated the issue to our Engineering Team for further investigation and a case engineer will contact you within the day to discuss the progression of the case.

If there's a need for us to send a technician, you will be advised via SMS or phone call.

Let us know via PM should you have a preferred contact number. Thank you.

[Riezl]

Hi @JenB1978, we can see that our Engineering Team has been in touch and they have advised you about the NBN technician visit schedule.

The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.

Let us know if we can be of any assistance. Thank you.