Hi @Aileen ,
We're sad to know that you're having issues with the service. We're able to locate the account and seen that the issue is now under assessment by our Engineering Team. Further update will be provided via SMS or Phone call.
Let us know should you require further assistance.
Regards,
@Aileen wrote:
Hello good day!
We don’t have NBN internet connection today for a couple of hours until now. kindly please help us to sort it out please.
thanks!
Aileen
