Welcome to TPG Community!
We have located the account using your community details.
We can see that your concern has been escalated to our Engineering Team and they have lodged this to NBN Co. who has booked a technician for Tuesday, 11 February 2020, 1:00 PM - 5:00 PM.
The team is closely monitoring this and the case engineer will contact you for any additional update.
Let us know should you have further queries.