No dsl light or internet light on new modem

[nitrogenc3]

So after reciving a modem/router we had constent internet drop outs and 2 days of drop outs later, the dsl light and internet light are not lit anymore. I have already gone though the basic trouble shooting tips and none have worked

[Riezl]

Hi @nitrogenc3,

Welcome to TPG Community!

Please send us a private message with your customer ID or username so we can take a look at your account.

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We'll wait for your response. Thank you.