Hi @Joshua961
I'd like to confirm if the installation of the service to the new address has been completed, if so.we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
NOTE: Installation of NBN service generally takes less than 10 business days but can take longer in some cases, depending on the demand of NBN services in your area and the availability of the NBN technician to perform the installation.
You may track the installation here: https://www.tpg.com.au/support/trackmyorder
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Moved houses connected new modem provided by tpg no dsl when connected for over an hour. Reset modem and still nothing .
