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No help from TPG for 4 days. No nbn

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Level 1

How do you get TPG to return a call or assist. I've had no internet for 4 days now  spent a total of 8 hrs waiting on the phone... I've done ALL the regular things. Check connections. Reset etc.

 

It's an open connect to the house... as per last time... but I can't get any contact from TPG

1 REPLY 1
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Moderator

Hi @speed400,

 

Welcome to the community!

Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members will be transitioning to working from home.


If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage
 

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.

 

Troubleshooting no internet connection
 

In this particular case, we can see that the modem/router is still connected to our network. We recommend to do the following troubleshooting below.

 

  • Re-seat modem/router's cable to the wallsocket
  • Try different cable ( if only available )

Let us know how it will go or you may chat us at https://www.tpg.com.au/support/contact/  

 

 

Regards,