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No internet VoIP is red light

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Level 1a
Currently very often happening this situation which VoIP is red light and no internet. Couple times, we tried to off PowerPoint and wait then fixed. But this time, whole day totally no internet and still VoIP is red light. Modem is HUAWEI HG658.
Really upset and frustration...
Please advise how to fix!
3 REPLIES 3
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Moderator

Hi @razosumi,

 

Welcome to the community!

 

I was able to locate your account using your community details.


I've seen that you have been in touch with one of our Technicians and this has been raised to our Senior Technician for further investigation. There is possible known outage affecting your service, I will make follow up on this, rest assured this will be prioritized and updates will be provided where is possible.

 

Regards,

 

 

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Level 1a
Thanks for following up , Shane.
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Moderator

You're always welcome @razosumi 😊