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No internet connection after 12am

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Level 1a

1month ago, No internet connection after 12am everyday?

WHY??????????

3 REPLIES 3
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Moderator

Hi @Enoch 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Enoch 


Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.


How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


Regards,
David_M

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Moderator

Hi @Enoch 

 

Sorry for the late reply.

 

I have checked your NBN-FTTN 12/1 service on our NBN test portals and all tests are passing.

Speed is also good at 11.40mbps.

 

If it drops at exactly 12am every night, do you have an unused alarm system at your premises? It almost sounds like an alarm system to programed line checks at the same time each night.

 

Something to consider.

 

Regards,

David_M