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No internet connection, no outage

5169222
Level 2
Level 2
‎23-02-2023 01:05 PM
There is no internet connection from yesterday. Nbn box optical light is red and UNi -D signal light is yellow and flashing. I have checked the nbn outage and it showed there is no outage in my area. Modem also doesn’t show internet signal light. Please help me to get internet back.
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5 REPLIES 5
Anonymous
Not applicable
‎23-02-2023 01:20 PM

Hi @5169222 ,

 

Let us help check what causing issues with the service and get to the bottom of this. Could you fill-in the following details so we can proceed with the initial investigation.

 

How to send a PM? 

 

Regards,

 

There is no internet connection from yesterday. Nbn box optical light is red and UNi -D signal light is yellow and flashing. I have checked the nbn outage and it showed there is no outage in my area. Modem also doesn’t show internet signal light. Please help me to get internet back.

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5169222
Level 2
Level 2
‎23-02-2023 01:30 PM
Which following details to fill-in?
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Anonymous
Not applicable
‎23-02-2023 01:43 PM

Hi @5169222,

 

Send us your TPG account details.

 

Regards,

 

Which following details to fill-in?

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5169222
Level 2
Level 2
‎23-02-2023 02:13 PM
I have sent you my tpg acc details via pm. Plz check that.
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Anonymous
Not applicable
‎23-02-2023 04:42 PM

Hi @5169222 ,

 

We coordinated this with our engineering team and note that you have been in contact with one of our engineers and have been advised about the technician appointment tomorrow.

 

Let us know how it will go.

 

Regards,

 

 

I have sent you my tpg acc details via pm. Plz check that.

 

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