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No internet connection

Tke100
Level 2
Hi team,

I have had no internet connection for the past 24hrs and there is no outage within my area. I have tried all the troubleshooting steps and no luck!!
Please help asap
2 REPLIES 2
Angeli
Moderator

Hi @Tke100

 

I'll have your service status checked. Please send your TPG customer ID or username via private message

 

Thanks,

Angeli

Angeli
Moderator

Hi @Tke100,

 

I've escalated your case to our Engineering Team for further investigation as there is a possible line issue. Your ticket reference number is 12275203 and a case engineer will be contacting you within the day. Please keep the modem powered ON for remote testing. 

 

Thanks,

Angeli