No internet connection

[Tke100]

Hi team,

I have had no internet connection for the past 24hrs and there is no outage within my area. I have tried all the troubleshooting steps and no luck!!
Please help asap

[Anonymous]

Hi @Tke100, 

I'll have your service status checked. Please send your TPG customer ID or username via private message. 

Thanks,

Angeli

[Anonymous]

Hi @Tke100,

I've escalated your case to our Engineering Team for further investigation as there is a possible line issue. Your ticket reference number is 12275203 and a case engineer will be contacting you within the day. Please keep the modem powered ON for remote testing. 

Thanks,

Angeli