Hi @JamieDuong,
Welcome to the community!
I was able to locate your account using your community details and ran initial tests on your connection. It shows a line fault causing the service not to work; I've seen that you have been in contact with one of our Technicians today and this has been raised to our Engineering Team.
Assessment usually takes 24-48hrs and you will receive further update from the assigned Engineer via SM or Phone call. Let me know should you require further assistance.
Cheers!
