TPG Community

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No internet connection

Level 1a
Hi, my internet is disconnecting on early this morning.
There is no light at ADSL sign. The respond said Destination is unreachable.
I did check everything.

Hi @JamieDuong,


Welcome to the community!


I was able to locate your account using your community details and ran initial tests on your connection. It shows a line fault causing the service not to work; I've seen that you have been in contact with one of our Technicians today and this has been raised to our Engineering Team.

Assessment usually takes 24-48hrs and you will receive further update from the assigned Engineer via SM or Phone call. Let me know should you require further assistance.