Hi @ryanlee0319, we have escalated the issue to our Engineering Team and the case engineer will contact you before 1PM NSW time today to discuss the progression of the case.
Should you have a preferred contact number and time, please send it via PM.
To send a PM, please refer to this link:
Hi @ryanlee0319, we can see that our Engineering Team has been in touch and discussed the appointment for a TPG technician.
The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.
Should you need further assistance, please let us know. Thank you.