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No internet connection

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Level 1a
Level 1a

Hi TPG

 

We have lost internet connection.  The light on the NBN box is blinking.  The NBN modem and our router have both been turned off and back on but no conenction.  Our neighbours ar also on NBN but with otehr providers and tehy are connected.  Please advsie how this can be resolved.

 

Thanks, Jon