No internet or phone line connection with my adsl2 home phone since this morning

[Arden]

Hi There,
No internet or phone line connection since this morning (20 May 2020) with our adsl2 home phone at North Melbourne. Tried calling customer service. Cannot get through. Any help really appreciated. -Viji

[PeterW]

Hello Arden,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

[Arden]

Hi Peter,
Can you please call through tpg help line to share those info you asked for. Thanks.