Hello, We got this connection just last month 25th and suddenly Sunday morning we get wifi signal but no internet connectivity. NBN box has internet light blinking sometimes and router doesnt have dsl or internet light on. I've reset the router and done all the basic connectivity problem checks. Nothing works. NBN is not down in our area aswell.
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.
In your instance NBN is working on sending a technician to rectify your fault and resolve your issue.