Welcome to TPG Community!
We have located the account using your community details and we can see that you have been in touch with one of our technical specialists.
The issue has been escalated to our Engineering Team and they have lodged it to Telstra who has committed to send a technician anytime between now and 23/Mar/2019.
The Team is closely monitoring this case and the case engineer will contact you as soon as a new update becomes available.
Should you have further queries, please let us know. Thank you.