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No internet

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Level 1b
Whilst my router is working fine my internet has been offline for about three to four hours. Connects for five minutes at a time and then disconnects again. I have no phone to test the line. My account is under my name Amy Satchell. Please test. This is another issue with TPg and is making me rethink my connection as a service.
1 REPLY 1
Moderator

Hi @Amysatchell,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that you have been in touch with one of our technical specialists.

 

The issue has been escalated to our Engineering Team and they have lodged it to Telstra who has committed to send a technician anytime between now and 23/Mar/2019.

 

The Team is closely monitoring this case and the case engineer will contact you as soon as a new update becomes available.

 

Should you have further queries, please let us know. Thank you.