Hi @Ame, we're sorry to know that your service has been interrupted and we apologise for the inconvenience this is causing you.
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.
This has been lodged to Telstra who has committed to send a technician anytime between now and 10/Oct/2019.
Our Engineering Team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.
Should you have further queries, please let us know. Thank you.