No internet

Level 2

Our internet stopped working this morning (Scarborough, Queensland).  It is an NBN connection.  All lights on the NBN modum are green.  I have reset the modum a number of times (both turned off and on and also hard reset by depressing the button in the pin hole).  I there a known issue in Scarborough, QLD?


Hi @Chattingh,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.                  


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.