We have responded to your other thread: https://community.tpg.com.au/t5/Broadband-Internet/No-internet/m-p/41843#M16112. As discussed, we have already notified our Engineering Team of your concern and that you will be contacted by an Engineer within the day. I can understand how frustrating this has been for you. I just hope you can bear with us further.
Also, it would be best for us to continue the discussion on the initial thread to avoid redundancy and for easier communication.