No internet

Level 2
Hi our internet is not working and you guys are not answering our calls as I had to go to the neighbours to use their internet which is embarrassing and I’ve been trying to call for roughly 2 hours , we are not happy because this has been going on for a while and I think we are going to not use you guys anymore, please call me 0450933370. Thanks

Hi @mandalavi,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.                  


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection



Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.