No internet

Highlighted
Level 1
The technician came out and said he’s done everything on his end yet internet still not working can you please turn it on cheers
2 REPLIES 2
Highlighted
Moderator

Hi @Nmetuarau 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @Nmetuarau 

 

It says you will be on NBN-HFC.

Has NBN installed a black NTD box that connects to a coax socket, and are all the lights on it green?

 

thanks,