No nbn connection - Mckinnon area

[Ponianto]

Hi, my nbn is not working since afternoon. On the nbn modem, only the power light is on. The downstream light is flashing. The upstream and online' s light are off. We have tried to turn off modem for 1 minute and turn it back on again but it is still not working. We checked service outage information, no outage has been reported. We called TPG number, listened to music for a long time without anyone answered the phone. Hope anyone can help our internet back on again. It is school holiday and the kids are struggling without internet. Please help.

[Shane]

Hi @Ponianto

Welcome to the community!

We are sad to know that you're having difficulty with your service. We're able to locate your account using your community details and ran an initial test. Test result shows your service has been connected for 23h 19m.

We'd like to confirm if you're still having issues with your connection so we can perform further test. Let us know should you require further assistance.

Cheers!