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No nbn connection

Level 1
Received new NCD and modem from TPG and plugged in as per instructions.

Get solid blue light for power but blink connection and DSL(blue light) .
And no LAN lights.
There are clicking noises (keep going)

Used same line as previous ADSL connection. I have only one phone outlets. Been 3 days now and still no active service.

Have now plugged old ADSL modem back in as I need internet service. It clearly suggests that there is no active NBN service yet to my home.
1 REPLY 1
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Moderator

Hi @leojimmy79 ,

 

Welcome to the community!

 

We're able to locate your account using your community details.Your NBN installation is still ongoing. We sent you an email about the installation schedule.

Your new appointment has now been confirmed:
Installation date: 13-09-2019
Installation time frame: Between 08:00 and 12:00

What will happen on the day of installation? The technician will need access to your premises to complete the connection.

While waiting for the installation update we recommend to keep your ADSL modem/router connected.

 

Let us know should you require further assistance.

 

Cheers!