No nbn connection

[Shane]

Hi @shaykempen,

We apologise if you feel that way, we will chase this to the assigned Complaints Resolution Case Manager handling this case for additional reference on the ongoing investigation. Updates will be provided when it becomes available.

Regards,

Don’t expect this issue to be fixed in a hurry, I had this exact issue with TPG when I first moved into my new place. We were without any internet from the months of April-November and were still billing me during this period. I am now fighting with TPG to get my money back and today they have just cut off my internet service. I will be reporting to the ACCC

[shaykempen]

It’s not a matter of “if” I feel this way. I do feel this way and nothing I said is false. I would appreciate a response on my own post that I’ve made about my personal complaint and some action to be taken. Thanks