Hi @1r00ster,
We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault. We can see that you have been in contact with one of our Engineers today and advised about the NBN Technician appointment scheduled on, Monday, 22 February 2021. Further updates will be provided via SMS or phone call when it becomes available. We apologise for any inconvenience.
Regards,
Hi
My internet dropped out Saturday because it was raining. Sunday was sunny internet was good. TPG cancelled the ticket
Monday it rained no internet
Tuesday sunny technician came sunny no problem
Wednesday sunny all good
Thursday rain no internet
I have had to upgrade my mobile phone plan so my daughter can do her university work
I have paid for this service and think a discount or refund is due
