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No outage but no internet

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Level 1c
Need tech support ASAP - in wifi says connected but no internet. Have turned off & on. Looked for outages - none in area. Can someone call me ASAP
3 REPLIES 3
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Moderator

Hi Maria3,

 

Thank you for your enquiry regarding your TPG FTTP connection.

 

Can you confirm the status of the Network Termination Unit (NTU)?

 

Take notice if the optical light is either red or off.

If the optical light is solid green, please indicate the colour and status (solid/flashing) of the LEDs on the NTU.

The LEDs should be labelled as below:

-Power.

-Optical.

-Alarm.

-Uni-D 1.

-Uni-D 2.

-Uni-D 3.

-Uni-D 4.

-Uni-V 1/2.

-Update.

 

If you are able to take photos of your setup and lights on the modem and attach this would be a great help in identifying your connection issue.

 

Thanks,

Karl

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Level 1c