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We'd love to help see what happened on this. To better understand the situation. Kindly PM me your account details (username/customer or contact number associated with the account)
Our Engineering Team have escalated this to Tesltra. We have identified that the issue is with the network controlled by the Tesltra. This unfortunately means only Tesltra technicians have the authority to fix this fault.
We have advised by Telstra will endeavour to restore service by anytime between now and 28/Dec/2017.
We will pass your compensation request to our Engineering Team.
Please be advised that any compensation request will be subject for approval and investigation once the Technical Issue is resolved.