No power to modem overnight

[sjlavery89]

Hi, The modem has no power. I have tried different power plugs and putting the cable back in and out with no success. There is no issue with the nbn box and appears to be working.
Thanks Sam

[Riezl]

Hi @sjlavery89 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community