Not able to upgrade NBN plan

[rodolfoprr1]

I'm trying to upgrade my current NBN plan to NBN50, but I always get the error E:adsl_comm:thread_exists when I try to do it.

I've tried sending an e-mail to planchange@tpg.com.au, but still not working.

My username is: rodolfoprr1

[luisc]

Hi rodolfoprr1,

I am checking your email has been received and it is on the ongoing process to upgrade.

It may take few days, We will advice you as soon is ready.

Thanks

[rodolfoprr1]

It has been a week and still not working... how long does will it take?