TPG Community

Get online support

Not able to upgrade NBN plan

Highlighted
Level 1a

I'm trying to upgrade my current NBN plan to NBN50, but I always get the error E:adsl_comm:thread_exists when I try to do it.

 

I've tried sending an e-mail to planchange@tpg.com.au, but still not working.

 

My username is: rodolfoprr1

2 REPLIES 2
Highlighted
Moderator

Hi rodolfoprr1,

 

I am checking your email has been received and it is on the ongoing process to upgrade.

It may take few days, We will advice you as soon is ready.

 

Thanks

Highlighted
Level 1a
It has been a week and still not working... how long does will it take?