We're sorry to know that you're having issues with the service and we apologise for the inconvenience this is causing you, @Michelle78.
We'd like to identify what is causing the issue and check what can be done to resolve it.
We have tried to locate the account using your community details, but we were unable to find a match.
Please PM us your TPG customer ID, username and address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
