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On a chat support call since 9:10am this morning. How do I know whether the call is still active?

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Level 1a

I started a chat session at 9:10am this morning to get some help with my NBN plan

 

At that time there was a countdown showing queque position. This disappeared after counting down from 30 to 25. By 10:20 I was in a chat dialog. Got transfered at 10:26 to the next person incorrectly. They tried to transfer me to the right place at about 10:35am. I've been waiting ever since ...

 

How do I know whether I'm still in a queue? Is my chat still being actively Monitored?

I figured phone might help, but I've been circling that queue for the past 1 hour 45 minutes, so that doesn't seem to be helping me.

 

How do I pick up my chat session again without starting from ground zero?

 

Paul

1 REPLY 1
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Level 1a

At two hours on hold on the phone with no queueing information, and now 4.5 hours on the chat session with no updated queueing information and no update in the past 3 hours, I think I've given it my best short.

 

I will hope that I get a follow up direct email to the detailed email I sent an hour ago, or to this community message.