Outage

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Level 1
Level 1
My NBN has been down since 6pm Friday night. (18hrs ago). Recd a standard message just before 9am today. Any update? Using up my data. This is about the 5th or so time since I came on board. I should get a credit for the time down and can't use not get billed for my data.
1 REPLY 1
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Moderator

Hi @Mez,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the

troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

In your case, your service was affected by an unplanned NBN network outage, which has been resolved.

 

We have checked the status of your connection and it shows stable for more than 2 days now.