Packet loss in gaming

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Level 1c

Hi,

I've been experiencing packet loss while playing online games, mostly Valorant. I am using a wired ethernet connection and using the Huawei HG659 that was supplied when we switched over to NBN.

 

I've contacted a support staff from Riot Games and we went through different solutions but the problem still persisted and they think the problem may be with the ISP. I have uploaded two different traceroute tests with one pinging the OCE server for the game and another pinging google.com.

1 REPLY 1
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Moderator

Hi @winston1, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link:How do I private message (PM) in the community