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Paying for unlimited and top speed = intermittent nbn connection and speeds less than 20mbps

Level 2
Nothing but poor connection over at least 6 months
slow speed is ridiculous
I have purchased a new modem as the old tpg one was outdated
worked well for sometime
but the last 6 months has been ridiculous
I have been in contact and supported by tech support
they are able to get the service up and running usually
speed poor as usual
then intermittent connection as usual

Hi @glilly,


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community