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I have updated my payment method but still, you send me msg that my account is not pay yet.
In my tpg account in the website doesn't seems to have any plan.
Is it possible two have two different customer account and to update my payment details in the wrong account?
How can I check that?
Hi @navagio13 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.
To send a PM, please refer to this link: How do I private message (PM) in the community