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PendingDisconnect status

Level 1a

It's been 2 days I have no internet connection at home. 
My modem is working fine but has no internet connection. The status is PendingDisconnect. The ADSL2 light on my modem does not turn on.


Please find the screenshot of the modem WAN status

Level 1a

I contacted live chat support. The issue has been fixed.