Hi @Hi @Smitajja,
Welcome to TPG Community!
We have located the account using your community details. We can see that your concern has been escalated to our Complaints Resolution and one of our senior technical specialists tried to contact you, but to no avail.
Please PM us your best contact number and most convenient time to receive a call.
To send a PM, please refer to this link: How do I private message (PM) in the community