Plan Upgrade Problem

[Janisqu]

Hi

I recently upgraded my plan.

I received the email confirming the upgrade had been completed, but my speed hasn't changed and I still get dropouts all the time.

As advised, I turned off modem to reset but nothing has changed. Please help.

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[Angeli]

Hi @Janisqu, 

Welcome to TPG Community!

We'll need to check the completion of your plan change, so as we can also determine as to why the speed has not changed. Send us a private message with your TPG customer ID or username. 

How do I private message (PM) in the community
 

Thanks!