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Plan Upgrade Problem

Janisqu
Level 2

Hi

I recently upgraded my plan.

I received the email confirming the upgrade had been completed, but my speed hasn't changed and I still get dropouts all the time.

As advised, I turned off modem to reset but nothing has changed. Please help.

 

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1 REPLY 1
Angeli
Moderator

Hi @Janisqu

 

Welcome to TPG Community!

 

We'll need to check the completion of your plan change, so as we can also determine as to why the speed has not changed. Send us a private message with your TPG customer ID or username. 


How do I private message (PM) in the community
 

Thanks!