I have turned to another provider and I need to cancel my TPG account. I dont want to speak to anyone, I just want to cancel my account. I am out of contract. I understand you need this in writing, please send me the details of what I need to do via email. Thank you very much.
Hi @m4tth4s3l3r ,
Welcome to the community!
We're sad to know that you already switched to a different provider. The account cancellation procedure will be discussed by one one of our Account Specialists over the phone for the security and privacy of the Account. We're able to locate your account using your community details. We'd like to get your best contact number and preferred time.
In case you need a reference: How do I private message (PM) in the community
Thanks for sending me your details. We'll arrange one of our Account Specialists to contact you today between 5-6PM NSW. Make sure to keep your mobile phone available for the incoming call, let us know how it will go. Cheers!