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Please cancel my service

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Level 1a

Hi There,

 

Please cancel my ADSL2+ service effective 5pm 1/5/20. I have tried to do this via phone, email, live chat and the app. It is not possible to do via any of these methods.

 

I have churned to another provider and I need to cancel my TPG account. I dont want to speak to anyone, I just want to cancel my account. I am out of contract. I understand you need this in writing, please send me the details of what I need to do.

 

Regards,

 

Amy

2 REPLIES 2
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Moderator

Hi @amyelenius 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi

 

We are sorry to hear you are cancelling your account. I will send you a PM to see if we can help.

 

Regards,

Peter