Hi @apmj2014
Welcome to the Community!
I'm sorry to learn that you're discontinuing your service with us. To assist you with your concern, we'll have our Escalations Team call you. Can you send us a PM with your customer ID/username of the account you wish to cancel, your best contact number and preferred time for a call?
For your reference: How do I private message (PM) in the community
Regards,
